TERMS
&
CONDITIONS

 

SHIPPING & DELIVERY

 

Colombia

Our standard delivery option uses the Regional Mail signed for service which ships in approximately 1 - 2 days.  We can provide you with Proof of Postage should you need to claim. Is require a signature upon receipt.

 

International

International orders will be dispatched by DHL signed for service. Please be aware that additional customs charges may be applied, this will depend upon your country's custom policies. Please review your country's custom fees and taxes before purchasing as we cannot refund based on refusal to pay any applied custom charges. Once you receive the package, the courier may ask you to pay a separate invoice from your country’s local authorities for duties charged.

 

 

RETURNS POLICY

Due to our products being 'made to order', we regrettably cannot accept returns. We ensure that every product meets strict quality control guidelines before it is dispatched. Please note that ISA/III products are completely handcrafted so slight alterations that do not compromise the aesthetics of the product are normal. But in the rare event that you consider the product to be faulty, please enquire within 8 days and email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will endeavour to rectify any issues, we want to make sure you are 100% satisfy with your purchase.

 

COLORS & DESIGN

Be aware we cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor. Also due to the hand-made nature of the product.

 

PRIVACY POLICY & COOKIES

Our website uses Cookies which are small text files stored by a web site on your computer to keep track of information about your browsing on that site. We use cookies to identify you in order to retrieve your information so you don't have to re-enter it each time you visit our site. You can disable any cookies stored on your computer or mobile device but this may stop our website from functioning properly for you.

Your details are only used for order processing and dispatch purposes, we do not share your details with any third party.